frequently asked questions
If this is the first time you've come across us and our work, you may have a few questions.
Let us have a go at answering them...
Can anyone train with three13?
We have the policies and procedures in place to work with anyone over the age of 18 who is currently not in full-time employment, education or training.
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Does three13 cover travel expenses?
We cover travel expenses for our Learners - making sure (as best we can) the cost-of-living crisis doesn't prevent anyone from accessing education and training.
Every Learner that is due to start their induction with us at our Teesside Hub is sent travel tickets for their first day. Once enrolled, we then look to provide travel passes to cover each day of their attendance. Our Learners tell us this is way more helpful than being reimbursed... because there's no need to worry about having cash for the fare.
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How do you refer someone to three13?
Referring agencies can call 01642 781313 to refer someone to us or email referrals@three13.co.uk. We also welcome self-referrals via the online forms available on each of our Hub's webpages.
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Are three13 any good at what they do?
We have had a number of External Quality Assessments that sing our praises...​
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"Learners without exception were exuberant in their praise for Three13 and how much the Information, Advice and Guidance they had received had helped them to make changes in their lives - none felt the organisation could have improved any aspect of their experience - 'They make you feel it's about you and no-one else' "
Matrix Accreditation Body Assessment (2023)
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"The support learners receive is very focused and constructive, enabling them to complete and achieve the required outcomes. Learners are given all of the necessary information at induction and are fully involved in the planning and reviewing of their qualification and the outcomes they plan to meet.”
NOCN External Quality Assurance Report (2025)​
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“A consistent theme throughout interviews with learners in relation to what Three13 does well, was reference to the ‘culture’ of the organisation. Learners described this as being one of acceptance, warmth & welcome, and genuine care for the individual. They spoke of feeling safe, relaxed, respected and valued – “They let us be ourselves”. Creating this environment ensures learners are more open to engagement and are therefore more likely to seek and utilise the Information, Advice and Guidance provided.”
Matrix Accreditation Body Assessment (2026)
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... but take a look at our Learner experience page to read the feedback that matters most.
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Where does your name come from?
It's a Bible verse. See about us for why we chose it and what our approach is all about.
