culture of care

Like the rest of the world, Covid-19 has meant a few changes have had to be made to the way we work… but hey, every challenge presents a learning opportunity!

three13 programmes
are resuming

We are now taking referrals for face-to-face adult learning, resuming our programmes from Monday 8 March within a covid-safe environment.

All learners who were training with us pre-lockdown have been contacted and invited back.

We will continue to monitor the government advice and guidance and update all our partners and stakeholders if things change.


Despite the challenge of not being able to meet face-to-face during April - June 2020, we had been able to maintain a level of support to learners that was effective and really appreciated. In Sunderland, Colin went above and beyond, supporting our learners on community courses through doorstep visits, food parcels, collecting prescriptions and providing smart phones for those with no internet.

The legacy of that work is that we are better equipped to provide remote Careers, Information, Advice & Guidance support than we have ever been and some of our Community Courses have been adapted for online delivery.


The health and wellbeing of our learners and team is our number one priority. Therefore, in the periods where learners are benefiting from face-to-face training, rest assured we have conducted a thorough risk assessment and have implemented the following measures:

  • Strict social distancing rules

  • Prohibited the use of small meeting areas and moved all training to large, spacious rooms

  • Windows are open where possible for good ventilation

  • We have ample washroom facilities (being a former conference centre) but we have provided additional hand sanitising stations

  • Reduced the number of pathways we offer to prioritise outdoor activity until the Government advice revises restrictions

  • PPE is provided to all learners.


Three13 recognise the need to be ready for an increased demand for our support that will inevitably emerge from a damaged economy and interruptions to education.

We are currently conducting a piece of research on the impact of Covid-19 on the local labour market and will be using it to inform the development of pathways for our Advance Programme as well as evaluate our current practices.

Oh, and by the way...

We’re incredibly thankful to NAD Lab UK and Masqonn for generously donating 100 masks to us. NAD Lab UK’s campaign “The more masks sold, the more we donate” means that charities like us save vital funds whilst maintaining the highest possible standard of health and safety for our team and the people we work with. 

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